Privacy Policy qiss918 —
Protecting Your Personal Data is Our Priority

Qiss918 values your privacy. This Privacy Policy explains how the qiss918 platform collects, stores, uses, and protects the personal information you provide or that is generated when you use our services.

By registering an account or using any part of the qiss918 platform — including the website and mobile app — you agree to the collection and processing of your personal data as described in this policy.

This policy is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia. We encourage you to read this document carefully and contact the qiss918 support team if you have any questions.

Qiss918 collects various types of information depending on how you interact with our platform. Below is a breakdown of the data types we collect:

Data You Provide Directly

• Full name as per official identification document
• National identity card number (MyKad) or passport number
• Date of birth for age verification
• Email address and mobile number
• Registered bank account or eWallet details
• Identity verification documents (KYC) such as MyKad photo and selfie

Automatically Generated Data

Qiss918 uses the personal data collected solely for the following purposes:

• Account Management — To create, maintain, and manage your account, including identity verification (KYC) required for legal compliance.
• Transaction Processing — To process deposits, withdrawals, and all financial transactions securely and accurately.
• Platform Security — To detect and prevent fraud, money laundering, and activities that violate our terms of use.
• Customer Support — To effectively resolve your enquiries, complaints, and support requests.
• Product Improvement — To analyse usage patterns and improve platform features based on real user feedback.
• Service Communications — To send important notifications regarding your account, transactions, and policy updates.
• Marketing (with consent) — To send promotional offers and new product information — only if you have consented to receive them.

Qiss918 does not sell, rent, or share your personal data with third parties for commercial marketing purposes. However, under certain circumstances, data may be shared with the following parties:

Trusted Service Providers

We work with third-party service providers that assist in operating our platform — including payment gateway providers, cloud computing services, and gaming software vendors. All providers are bound by strict data protection agreements and are only permitted to use your data for the stated purposes.

Legal Requirements

Qiss918 may disclose your personal data to government authorities or law enforcement bodies if required by Malaysian law or a valid court order. This includes investigations related to fraud, money laundering, or other criminal activities.

Qiss918 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

Technical Security

• 256-bit SSL encryption for all data in transit (data transmitted between your device and our servers)
• AES-256 encryption for data stored in our databases
• Two-factor authentication (2FA) for member account and internal system access
• 24/7 security monitoring with real-time threat detection
• Periodic penetration testing by independent security experts
• Scheduled data backups stored in a secure, separate location

Organisational Security

Access to members' personal data is limited strictly to staff who require it to perform their duties. All staff with access to sensitive data undergo background checks and regular data privacy training. All internal access to user data is logged and audited.

The qiss918 platform uses cookies and similar technologies to enhance the user experience and analyse usage patterns. Cookies are small text files stored on your device when you browse the website.

Types of Cookies We Use

• Essential Cookies — Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies — Helps us understand how users interact with the platform for improvement purposes. All data is collected anonymously.
• Functional Cookies — Stores your preferences such as language and display settings for a more personalised experience.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

Qiss918 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable Malaysian law.

As a general guideline, active account data is retained for as long as your account remains active. After account closure, transaction data and financial records are kept for a minimum of 7 years in accordance with Malaysia's financial and anti-money laundering legal requirements.

Data that is no longer required is securely disposed of using deletion methods that comply with industry standards, ensuring it cannot be recovered or accessed by any party.

Under Malaysia's PDPA and the qiss918 privacy policy, you have the following rights regarding your personal data:

• Right to Access — You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
• Right to Rectification — If any information we hold is inaccurate or out of date, you have the right to request immediate correction.
• Right to Erasure — Under certain circumstances (where there is no legal obligation to retain the data), you may request the deletion of your personal data.
• Right to Restriction — You may ask us to restrict how we process your data under certain circumstances.
• Right to Object — You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, contact the qiss918 support team via 24/7 live chat in the app or our support email. We will respond to all valid requests within the timeframe required by law.

The qiss918 platform is strictly for users aged 18 and above. qiss918 does not intentionally collect or process personal data from individuals under the age of 18.

If you believe qiss918 has inadvertently collected personal information from a minor, please contact our support team immediately. We will take prompt action to delete that data from our systems once verified.

Qiss918 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data handling practices, technological developments, or updates to legal requirements.

Any material amendments will be communicated to members via email or in-app notification at least 7 days before the changes take effect. The latest version of this Privacy Policy is always available on this page, along with the date of the last update.

Continued use of the qiss918 platform after the effective date of any amendment constitutes acceptance of the revised policy. If you do not agree with the changes, you may close your account before the amendment takes effect.